Top Ten Add-on Features to Look For in VoIP Providers
Voice-over-IP communication provides offices with reliable business phone service through the use of the internet, maximizing efficiency and reliable communication throughout the company. Yet for many, basic VoIP services are just the beginning of what business phone providers have to offer. Premium features from these providers allow users to utilize unified communication services to their optimal capacity. Review our list of the best of these add-on or premium VoIP features have to offer and see which one is right for you:
1) Customized Music on Hold
If your business is like most, you may have to transfer customer calls to other lines in the office. This almost always involves making clients wait on hold in silence or with awful elevator music for minutes on end. Take control of what happens during call transfers by selecting the music your customers listen to during call waiting. With this premium feature offered by most large VoIP providers, businesses can manage dreaded call waiting music to upbeat and worthwhile tunes.
2) Auto Attendant
This feature offers an electronic receptionist to greet and direct your callers in an orderly fashion. Not only does this feature free up time while a real receptionist may be away or handling another phone call, but it also helps your business sound more professional.
3) Call Recording
Record inbound and outbound calls and store them in the cloud for call improvement and liability purposes. This feature is great for call centers as it allows employees in training to improve their customer service skills while protecting your business from potential liability risks.
4) Audio and Video Conferencing
Offices equipped with unified communication systems can easily and smoothly utilize audio and video conference calling through the power of the cloud. Rather than downloading Skype and crossing your fingers that all employees can join the chat effortlessly, certain VoIP services offer this tool for great office communication.
5) Toll Free and Vanity Numbers
In need of a 1-800 number or want to impress your callers with an easy to remember vanity number such as 1-800-Freehug? VoIP providers often offer this service at a cost, yet if this feature is important to your business, you may want to check that your potential VoIP provider offers this feature.
6) Traditional and Virtual/IP Faxing
Most VoIP providers offer traditional faxing services upon installation, yet you may want to consider Virtual Faxing, or IP Faxing, which utilizes your VoIP services to connect and transcribe traditional faxes to your email address of choice. A great way to modernize and make your workplace more efficient!
7) Voicemail to Email Transcription
Similar to virtual faxing, VoIP providers may be able to offer voicemail-to-email transcription. This feature is great for those on-the-go workers who may not be able to store, listen to, and erratically jot down information sent via voicemail. Carry your voicemails in your pocket or on your desktop with this time saving option.
8) “Follow Me” Call Routing
A newer and, in my personal opinion, most impressive premium feature of VoIP service, providers may be able to offer your business phones efficient and effective call forwarding. Can’t afford to miss your business calls when you step out of the office? “Follow me” or “Find me” call forwarding allows you to manage a system in which inbound calls are begin at your office phone and upon a predetermined ring number (let’s say the third ring), the call gets transferred to a second phone line of your choosing (likely a cell phone), and then to a third line like your home phone. After exhausting all options the phone will be sent back to your business voicemail. What a time to be alive.
9) Call Screening
A basic yet very crucial feature which allows businesses to monitor and transfer calls to other lines and devices. Let’s say your spouse calls you on your office line while you’re taking an important call. With call screening you can transfer that call to your personal line, cell phone, or even to your secretary’s line. Keeping your lines and devices linked to the cloud allows to smooth and easy communication throughout the office and beyond.
10) Phone-to-Door Buzz Entry
A rarer yet impressive feature which adds towards greater control and security in the office place. Monitor and choose who enters the office with a push of a button, all from your office or mobile devices.
Certain VoIP providers offer these features at a premium charge while others have some of these features as part of their basic service. Either way, evaluate and choose which of these options will be helpful to your business in order to escort your workplace into the modern world. Visit SearchForCloud.com for a comprehensive and easy to understand guide of the top business phone providers in the industry today.